OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery PDF Download

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OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery

OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264404171
Category :
Languages : en
Pages : 120

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Book Description
This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.

OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery

OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264404171
Category :
Languages : en
Pages : 120

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Book Description
This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.

Digital Government in Chile

Digital Government in Chile PDF Author:
Publisher:
ISBN: 9789264945074
Category : Digital divide
Languages : en
Pages : 120

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Book Description
The e-government era saw efforts to move government services online, automate internal processes and reduce administrative overheads for the public. Often technology led, those efforts sometimes led to the exclusion of some users and created digital-by-default siloes rather than coherent, cross-government, omni-channel services. Now, with the move toward digital government, OECD countries are giving greater priority to how services are designed and delivered, to ensure that digital progress benefits everyone, including those who rely on face-to-face interactions. This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach. By considering the intersection of digital, telephone and physical service channels, it recommends digital government approaches that ensure consistently high-quality service experiences for all users, in all contexts, and through all channels.

Digital Government in Chile - Improving Public Service Design and Delivery

Digital Government in Chile - Improving Public Service Design and Delivery PDF Author:
Publisher: Org. for Economic Cooperation & Development
ISBN: 9789264758605
Category :
Languages : en
Pages : 122

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Book Description


OECD Digital Government Studies Digital Government in Chile – A Strategy to Enable Digital Transformation

OECD Digital Government Studies Digital Government in Chile – A Strategy to Enable Digital Transformation PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264363475
Category :
Languages : en
Pages : 96

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Book Description
This study assesses the evolution, achievements and challenges in the design and implementation of digital government strategies in Chile since 2004. It aims to support the Government of Chile in framing and implementing future strategic decisions and developing digital capacity throughout the public sector. In particular, it looks at how Chile can build a whole-of-government approach to embed digital approaches into everyday government operations.

OECD Digital Government Studies Digital Government Review of Slovenia Leading the Digital Transformation of the Public Sector

OECD Digital Government Studies Digital Government Review of Slovenia Leading the Digital Transformation of the Public Sector PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264708103
Category :
Languages : en
Pages : 159

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Book Description
This Digital Government Review of Slovenia explores how the Government of Slovenia could enhance and harness digital government to achieve broader strategic goals. It evaluates the efforts made so far by the Slovenian government in shifting towards a digital government approach by looking at institutional governance, institutional digital talent, public service delivery and the strategic use of data.

OECD Digital Government Studies Digital Government in Chile Strengthening the Institutional and Governance Framework

OECD Digital Government Studies Digital Government in Chile Strengthening the Institutional and Governance Framework PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264258019
Category :
Languages : en
Pages : 100

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Book Description
This review analyses the governance and institutional framework of digital government in Chile. It is based on the OECD Recommendation on Digital Government Strategies.

OECD Public Governance Reviews The Strategic and Responsible Use of Artificial Intelligence in the Public Sector of Latin America and the Caribbean

OECD Public Governance Reviews The Strategic and Responsible Use of Artificial Intelligence in the Public Sector of Latin America and the Caribbean PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264898697
Category :
Languages : en
Pages : 189

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Book Description
Governments can use artificial intelligence (AI) to design better policies and make better and more targeted decisions, enhance communication and engagement with citizens, and improve the speed and quality of public services. The Latin America and the Caribbean (LAC) region is seeking to leverage the immense potential of AI to promote the digital transformation of the public sector.

OECD Digital Government Studies The E-Leaders Handbook on the Governance of Digital Government

OECD Digital Government Studies The E-Leaders Handbook on the Governance of Digital Government PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264619879
Category :
Languages : en
Pages : 107

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Book Description
The digital transformation of public sectors, economies and societies is generating challenges as well as opportunities for governments. Robust public governance is needed to respond to these challenges, reap the full benefits of digital and data-driven government, and encourage a holistic, systemic transformation.

Development Co-operation Report 2021 Shaping a Just Digital Transformation

Development Co-operation Report 2021 Shaping a Just Digital Transformation PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264856862
Category :
Languages : en
Pages : 503

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Book Description
Digital transformation is revolutionising economies and societies with rapid technological advances in AI, robotics and the Internet of Things. Low and middle-income countries are struggling to gain a foothold in the global digital economy in the face of limited digital capacity, skills, and fragmented global and regional rules.

OECD Public Governance Reviews Open and Connected Government Review of Thailand

OECD Public Governance Reviews Open and Connected Government Review of Thailand PDF Author: OECD
Publisher: OECD Publishing
ISBN: 926489019X
Category :
Languages : en
Pages : 222

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Book Description
This Open and Connected Government Review of Thailand, the first of its kind, assesses Thailand’s efforts to build a government that is closer and more responsive to its citizens by using digitalisation, data and stakeholder participation to drive national development. In line with OECD good practices, the Recommendations of the Council on Digital Government Strategies (2014) and on Open Government (2017), and the OECD Digital Government Policy Framework, the review looks at institutional and legal governance, digital talent and skills, public service provision and the strategic use of technologies and data in the Thai government.